Privacy Policy

1. Introduction

Hebe Aesthetics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book an appointment or consultation
• Fill out contact forms or intake forms
• Subscribe to our newsletter
• Create an account on our website
• Communicate with us via email, phone, or in person

This information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Date of birth
• Payment information (credit card numbers, billing address)
• Medical history and health information relevant to treatments
• Photos (before and after treatment images)

2.2 Health Information

As a medical aesthetics provider, we collect health information necessary to provide safe and effective treatments. This includes medical history, current medications, allergies, skin conditions, and treatment preferences. This information is collected with your explicit consent and is handled in accordance with applicable health privacy laws, including PHIPA (Personal Health Information Protection Act) in Ontario, Canada.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or source
• Date and time of visits

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services
• To schedule and manage appointments
• To communicate with you about appointments, treatments, and promotions
• To process payments and maintain financial records
• To maintain accurate medical records for your safety
• To send promotional communications (with your consent)
• To respond to your inquiries and provide customer support
• To comply with legal obligations
• To protect our rights and prevent fraud
• To analyze website usage and improve user experience

4. Disclosure of Your Information

We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, email delivery, and appointment scheduling.
• Healthcare Providers: With your consent, we may share health information with other healthcare providers involved in your care.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Medical records are retained in accordance with applicable healthcare regulations, which typically require retention for a minimum of 10 years from the last date of treatment.

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal retention requirements.
• Opt-Out: You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Withdraw Consent: You can withdraw consent for the collection and use of your information at any time, though this may affect our ability to provide services to you.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent. If we become aware that we have collected information from a minor without proper consent, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: