Terms of Service

1. Agreement to Terms

Welcome to Hebe Aesthetics. These Terms of Service ("Terms") govern your use of our website, services, and any related offerings provided by Hebe Aesthetics ("we," "our," or "us"). By accessing our website, booking an appointment, or using any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services Offered

Hebe Aesthetics provides medical aesthetic services, including but not limited to:

• Anti-wrinkle treatments (Botox, Dysport)
• Dermal fillers
• Laser hair removal
• HydraFacial treatments
• Microneedling
• Skin tightening procedures
• Acne therapy
• Other aesthetic treatments as listed on our website

All services are performed by qualified professionals in accordance with applicable medical and health regulations in Ontario, Canada.

3. Eligibility

To use our services, you must be at least 18 years of age. Individuals under 18 may receive services only with written parental or guardian consent and must be accompanied by a parent or guardian during the consultation and treatment. We reserve the right to refuse service to anyone who does not meet our eligibility requirements or whose treatment we determine would not be in their best interest.

4. Appointments and Scheduling

4.1 Booking

Appointments can be booked through our website, by phone, or in person. By booking an appointment, you agree to provide accurate and complete information, including your contact details and relevant medical history.

4.2 Confirmation

You will receive a confirmation of your appointment via email or SMS. Please review the details and contact us immediately if there are any errors or if you need to make changes.

4.3 Cancellation and Rescheduling

We understand that schedules change. We request at least 24 hours' notice for cancellations or rescheduling. Failure to provide adequate notice or repeated no-shows may result in a cancellation fee of up to 50% of the scheduled service cost, and we reserve the right to require deposits for future bookings.

4.4 Late Arrivals

If you arrive late for your appointment, we will do our best to accommodate you. However, your treatment time may be shortened to avoid delays for other clients. If you are more than 15 minutes late, we may need to reschedule your appointment.

5. Consultations and Informed Consent

Prior to receiving any treatment, you will be required to:

• Complete a comprehensive intake form and medical questionnaire
• Attend a consultation to discuss your goals, expectations, and any concerns
• Review and sign an informed consent form specific to your treatment

Informed consent forms will explain the nature of the treatment, expected results, potential risks and complications, aftercare instructions, and alternative treatments. You have the right to ask questions and receive satisfactory answers before proceeding with any treatment.

6. Payment Terms

6.1 Pricing

Prices for our services are listed on our website and are subject to change without notice. The price quoted at the time of booking will be honored for that appointment.

6.2 Payment Methods

We accept major credit cards, debit cards, and cash. Full payment is due at the time of service unless otherwise arranged. Deposits may be required for certain treatments or packages.

6.3 Refunds

Due to the nature of aesthetic services, refunds are generally not available once a treatment has been performed. Refunds for unused portions of treatment packages may be considered on a case-by-case basis. Promotional packages and discounted services are non-refundable and non-transferable.

7. Medical Disclaimer and Limitations

7.1 Individual Results

Results from aesthetic treatments vary from person to person. We cannot guarantee specific outcomes, and results depend on various factors including individual physiology, adherence to aftercare instructions, and lifestyle factors.

7.2 Risks and Complications

All medical aesthetic procedures carry inherent risks. These will be explained during your consultation and outlined in your informed consent form. By proceeding with treatment, you acknowledge and accept these risks.

7.3 Contraindications

Certain medical conditions, medications, or circumstances may make you ineligible for specific treatments. You must disclose your complete medical history accurately. We reserve the right to refuse treatment if we determine it would not be safe or appropriate for you.

8. Aftercare and Follow-Up

Following your treatment, you will receive detailed aftercare instructions. It is your responsibility to follow these instructions carefully to ensure optimal results and minimize complications. If you experience any unexpected side effects or concerns, contact us immediately. Follow-up appointments may be recommended and should be scheduled as advised.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Hebe Aesthetics or our content providers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

10. Photography and Testimonials

With your written consent, we may take before and after photographs for your medical record and, separately, for marketing purposes. You have the right to decline marketing use of your images. Testimonials provided by clients may be used in our marketing materials with your permission.

11. Limitation of Liability

To the fullest extent permitted by law, Hebe Aesthetics, its owners, employees, and practitioners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific treatment giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Hebe Aesthetics and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your violation of these Terms, your use of our services, or your violation of any third-party rights.

13. Dispute Resolution

Any disputes arising from these Terms or your use of our services shall first be addressed through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the laws of Ontario, Canada. The arbitration shall take place in the Greater Toronto Area, and the decision shall be final and binding.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any signed consent forms, constitute the entire agreement between you and Hebe Aesthetics regarding your use of our services and supersede all prior agreements and understandings.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

18. Contact Information

If you have any questions about these Terms of Service, please contact us at: